Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy applies to all services provided by Fixeveryday Technology, including custom project engagements, subscription plans, and in-app purchases made through our mobile applications on Google Play Store. We are committed to providing a fair and transparent refund process.

2. Custom Project Cancellations

For custom web development, mobile development, digital marketing, and other professional service engagements:

• •Cancellation before work begins: Full refund of any deposit paid, minus a 5% processing fee
• •Cancellation during active development: Refund will be prorated based on work completed. We will provide a detailed breakdown of hours spent and deliverables completed
• •Cancellation after milestone delivery: No refund for completed and approved milestones
• •Client-initiated project pause: Projects can be paused for up to 30 days at no additional cost. Extended pauses may require a restart fee

3. In-App Purchase Refunds

For purchases made through our mobile applications on Google Play Store:

• •Digital goods and features: In-app purchases for digital goods are generally non-refundable once delivered/activated, as per Google Play's refund policy
• •Accidental purchases: If you made an unintended purchase, you may request a refund within 48 hours of purchase by contacting us at support@tech.fixeveryday.com
• •Defective features: If a purchased feature does not work as described, we will either fix the issue or provide a full refund within 7 business days
• •Google Play refund: You may also request a refund directly through Google Play within their refund window (typically 48 hours for most purchases)

4. Subscription Cancellations

For recurring subscription plans purchased through Google Play or our website:

• •You may cancel your subscription at any time through Google Play Store > Subscriptions or by contacting us
• •Cancellation takes effect at the end of the current billing cycle — you will continue to have access until then
• •No partial refunds are provided for unused portions of the current billing period
• •Auto-renewal: Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period
• •Free trials: If you cancel during a free trial period, you will not be charged

5. Refund Process

To request a refund, please follow these steps:

• •Email us at support@tech.fixeveryday.com with your order/transaction ID, the reason for the refund, and any relevant screenshots
• •For Google Play purchases, include your Google Play order number (found in your purchase confirmation email)
• •Our team will review your request within 2 business days and respond with a decision
• •Approved refunds will be processed within 5-7 business days
• •Refunds will be credited to the original payment method used for the purchase

6. Non-Refundable Items

The following are generally not eligible for refunds:

• •Custom development work that has been completed and delivered as per the agreed scope
• •Domain name registrations and third-party service subscriptions purchased on your behalf
• •Consultation and strategy sessions that have already been conducted
• •Marketing campaign spend (Google Ads, Meta Ads, etc.) already utilised
• •Digital goods that have been fully consumed or downloaded

7. Chargebacks & Disputes

We encourage you to contact us directly before initiating a chargeback or payment dispute. We are committed to resolving issues quickly and fairly. Unresolved chargebacks may result in suspension of your account and services.

8. Force Majeure

In cases of service disruption due to events beyond our reasonable control (natural disasters, pandemics, government actions, internet outages), we will work with you on appropriate service credits or timeline extensions rather than refunds.

9. Modifications to This Policy

We reserve the right to update this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated “Last updated” date. For active subscribers, material changes will be communicated via email or in-app notification at least 15 days before taking effect.

10. Contact Us

For refund requests, cancellations, or questions about this policy, please contact us at support@tech.fixeveryday.com. Our support team is available Monday through Friday, 9:00 AM to 6:00 PM IST.